Bilingual Customer Solutions Representative

Job Summary

To enhance customer satisfaction, the part-time Bilingual Customer Solutions Representative will manage escalated inquiries, resolve issues through various communication channels, and ensure a positive customer experience in a remote setting.

Key Responsibilities

• Manage and resolve escalated customer concerns through phone, email, or chat
• Communicate professionally and empathetically with customers, ensuring clear explanations of processes and resolutions
• Analyze trends in customer issues to recommend process improvements and enhance overall satisfaction

Required Qualifications

• 2+ years of customer service or issue resolution experience
• Proven ability to handle escalations and complex customer issues
• Strong communication skills for managing difficult conversations professionally
• Ability to work independently in a fully remote environment
• Bilingual fluency in English and French or Spanish (verbal and written) is a plus