Bilingual Customer Solutions Specialist

Job Summary

Building customer connections, the full-time Bilingual Customer Solutions Specialist will educate clients on products and services, deliver exceptional customer experiences, and resolve inquiries in a remote setting with a flexible schedule including evenings and rotating Saturdays.

Key responsibilities:

• Deliver exceptional customer experiences through engaging conversations
• Educate customers on IGS products and services to drive sales and retention
• Navigate systems to provide accurate and timely resolutions to customer inquiries

Required qualifications:

• High school diploma or equivalent
• Fluency in both English and Spanish
• Two years of experience in a customer-facing environment preferred
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer
• Ability to multitask and adhere to a weekly set schedule