Bilingual Customer Solutions Specialist

Job Summary

Acting as a dedicated advocate for customers, the full-time Bilingual Customer Solutions Specialist will assist borrowers, manage complaints, and address complex customer concerns in a remote environment.

Key Responsibilities:

• Deliver timely and empathetic solutions while handling inbound support requests through various communication channels
• Troubleshoot and resolve issues related to loan fund disbursement and payments to creditors, ensuring a seamless customer experience
• Document all customer interactions and escalate key insights to leadership for process improvement opportunities

Required Qualifications:

• 1-3 years of experience in customer service, complaints, or escalations within highly regulated consumer financial services or banking organizations
• AA degree or equivalent experience required
• Proficiency in both English and Spanish to effectively communicate with customers
• Strong working knowledge of federal and state consumer finance and banking laws and regulations is a plus
• High proficiency in Microsoft Office, particularly Excel, Word, and Outlook