Bilingual Customer Success Advisor

Job Summary

A company is looking for a Customer Success Retention Advisor (Bilingual English/Spanish).

Key Responsibilities

• Proactively engage with customers to enhance their experience and prevent churn
• Identify upselling and cross-selling opportunities while managing customer relationships
• Provide product support and manage payment issues, including account reactivations

Required Qualifications

• Proven experience in customer success, retention/reactivation, or sales roles
• Experience with CRM software such as Salesforce and Google Suite
• Fluency or native proficiency in Spanish
• Demonstrated success in organization and time management
• Ability to build strong, long-term relationships with B2B clients