Bilingual Customer Success Advisor

Job Summary

A company is looking for a Customer Success Onboarding Advisor who is bilingual in English and Spanish.

Key Responsibilities

• Guide new B2B clients through the onboarding process to ensure successful account activation and initial bookings
• Deliver training sessions tailored to clients' specific needs and provide ongoing support during the first month of their subscription
• Build strong relationships with clients and proactively address challenges to demonstrate the value of the platform

Required Qualifications

• Experience in Onboarding, Customer Success, Sales, or similar roles
• Customer-oriented with strong listening and persuasion skills
• Meticulous and organized, able to respond quickly to customer needs
• Experience with proactive outreach via phone, email, or messaging apps
• Knowledge of solutions such as Salesforce or Google Suite is an asset