Bilingual Customer Success Manager

Job Summary

A company is looking for a Bilingual Customer Success Manager (Spanish & English).

Key Responsibilities

• Manage relationships with large and complex Event Creators to understand their needs and ensure their success
• Provide strategic advice and training to help Creators maximize their use of the platform
• Monitor performance metrics and advocate for customer feedback to improve product offerings

Required Qualifications

• At least 6 years of professional experience, with a minimum of 4 years in Customer Success or Account Management
• High school diploma/GED required; college degree preferred
• Experience with SaaS products and managing customer outcomes
• Proficiency in Spanish
• Strong organizational skills and ability to manage multiple projects simultaneously