Bilingual Customer Success Manager

Job Summary

A company is looking for a Bilingual (En/Fr) Customer Success Manager, Principal.

Key Responsibilities

• Manage a portfolio of enterprise and global clients, focusing on revenue retention and project facilitation
• Provide technical leadership and support, ensuring client satisfaction and compliance with service agreements
• Coordinate internal resources to drive successful application upgrades and client engagements

Required Qualifications

• Bilingual in English and French
• Bachelor's degree in Science, Technology, Engineering, Math, or equivalent experience
• 8+ years of relevant work experience in leadership or customer relationship management roles
• 3+ years of experience managing large, complex clients in North America or Europe
• Comprehensive understanding of HCM best practices and project management experience