Bilingual Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in the Life Sciences sector who is bilingual in Spanish and English.

Key Responsibilities

• Serve as the primary point of contact for client engagements, ensuring alignment on objectives
• Conduct regular business reviews to track KPIs and identify growth opportunities
• Plan and execute user training sessions to enhance client adoption of the platform

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services for an Enterprise SaaS company
• Bilingual in Spanish and English
• Experience in or with Life Sciences, particularly in Medical Affairs or Clinical experience is a plus
• Experience with project management for high-priority accounts