Bilingual Customer Success Manager

Job Summary

Supporting the expansion into Canada, the full-time remote Bilingual Customer Success Manager will conduct product demonstrations for French-speaking clients, manage a dedicated portfolio of accounts, and ensure customer adoption and retention through proactive engagement and relationship building.

Key responsibilities

• Conduct product demonstrations and provide consultative guidance on product integrations and IT security best practices
• Own the post-sales lifecycle from onboarding to renewal, identifying opportunities for expansion and upselling
• Monitor customer health metrics and collaborate with cross-functional teams to address customer needs and feedback

Required qualifications

• Fluency in both English and French-Canadian
• 2-4 years of experience in a customer-facing Customer Success or Account Management role, preferably in B2B SaaS or MSP
• Proficiency in delivering product demonstrations and connecting platform capabilities to customer needs
• Strong organizational skills with the ability to manage multiple accounts and priorities
• Familiarity with IT terminology or security technology is a plus