Bilingual Customer Success Manager

Job Summary

Guiding customers through their security and compliance journeys, the full-time Bilingual Customer Success Manager will work remotely to empower clients in both Spanish and English, ensuring their long-term success and satisfaction with Vanta's specialized solutions.

Key responsibilities

• Work closely with customers across various industries to provide tailored support and resources in both Spanish and English
• Monitor customer health and prioritize engagement strategies to drive retention and value realization
• Serve as the primary contact for customers, facilitating their achievement of specific business outcomes using Vanta's platform

Required qualifications

• 2+ years of experience in Customer Success within a SaaS environment
• Business-level fluency in Spanish and English, both written and spoken
• Experience managing a large book of business effectively
• Strong understanding of security and compliance practices
• Proven track record of customer retention and relationship building