Bilingual Customer Success Manager
Job Summary
To support community-based care initiatives, the full-time remote Bilingual Customer Success Manager will oversee the implementation of SaaS solutions, ensure client satisfaction, and foster strong relationships with clients in both Spanish and English.
Key responsibilities
- Act as the primary point of contact for assigned clients, providing support and guidance throughout their journey with the platform
- Oversee the implementation and configuration of SaaS solutions, ensuring seamless integration with clients' workflows
- Conduct regular check-ins with clients to assess satisfaction and identify opportunities for further engagement and optimization
Required qualifications
- 3+ years of experience in SaaS software implementation
- Bilingual in Spanish and English (written and verbal)
- Experience supporting SMB customers
- Early stage start-up experience strongly preferred
- Background in community health work or health tech is a plus
Complete Job Description
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