Bilingual Customer Success Representative

Job Summary

A company is looking for a Bilingual Customer Success Representative for a 6-month remote contract.

Key Responsibilities

• Provide customer service by resolving Partner and Borrower inquiries via phone and email
• Post, reconcile, and balance daily financial transactions related to loan payments
• Identify opportunities to improve the overall customer service experience

Required Qualifications

• Fluency in English and French
• Customer service experience is required
• 1+ years of experience in financial services or a call center environment is an asset
• Previous experience in payment processing is considered an asset
• Availability to work between 4:00 PM - 12:00 AM, Monday to Friday, with 1-2 weekend shifts per month