Bilingual Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative (Bilingual).

Key Responsibilities

• Answer patient calls, questions, and resolve issues via phone, email, or chat
• Contact patients regarding their prescriptions to take payment, confirm shipping, and send payment links
• Make outbound calls to patients for follow-ups and collect payments, as well as to providers for needed information

Required Qualifications

• High School Diploma/G.E.D
• 2 years of Customer Success experience
• Pharmacy experience preferred but not required
• Spanish speaking is a must
• Customer service/call center experience