Bilingual Customer Success Representative

Job Summary

A company is looking for a Bilingual Customer Success Center Representative.

Key Responsibilities

• Answer inbound phone calls and respond to client emails in a timely manner
• Build and maintain strong client relationships while providing excellent customer service
• Escalate unresolved issues to management as necessary

Required Qualifications

• 0-1 year of experience in a customer service or call center role
• Fluency in both English and Spanish, with strong communication skills
• Ability to quickly learn complex software applications
• Basic knowledge of major internet browsers and Microsoft Office applications
• Must have a reliable internet connection and a personal device for multi-factor authentication