Bilingual Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative - Bilingual.

Key Responsibilities

• Manage inbound and outbound patient and provider communications via phone, email, and chat
• Assist patients with prescription-related questions, order status, shipping confirmations, and payment processing
• Conduct outbound follow-up calls for order completion, payment collection, and information verification

Qualifications

• High School Diploma or GED required
• Minimum 2 years of customer service or call center experience
• Experience handling high-volume phone environments (30-50 calls per day)
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel)
• Ability to work assigned shifts, including rotating weekends and occasional holidays