Bilingual Customer Success Representative

Job Summary

Seeking a dedicated Bilingual Customer Success Representative for a full-time remote position, responsible for managing patient interactions, resolving inquiries, and processing payments while making 30-50 calls daily.

Key responsibilities

• Answer patient calls and resolve issues via phone, email, or chat
• Contact patients regarding prescriptions to confirm shipping and collect payments
• Make outbound calls for follow-ups and necessary information from providers

Required qualifications

• High School Diploma/G.E.D
• 2 years of customer service experience, preferably in a call center
• Bilingual in Spanish is required
• Experience with Genesys is a plus
• Ability to work independently in a quiet remote workspace