Bilingual Customer Success Specialist
Job Summary
Supporting the global PrevenTech customer base, the full-time temporary Bilingual Customer Success Operations Specialist will manage fleet analytics, customer reporting, and onboarding support while standardizing operational processes in a remote environment.
Key responsibilities
- Analyze fleet trends and develop summaries to support customer meetings
- Prepare standardized customer health reports and maintain KPI dashboards
- Coordinate onboarding activities and maintain Customer Success documentation
Required qualifications
- 3+ years of experience in Customer Success Operations or Customer Support Operations
- 3+ years of experience in Data Analysis and KPI Reporting using tools like Excel, Power BI, or Tableau
- 2+ years of experience in Customer Onboarding and Process Coordination
- Proficiency in preparing executive presentations and customer reporting
- Ability to support cross-functional collaboration among various teams
Complete Job Description
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