Bilingual Customer Success Specialist

Job Summary

A company is looking for a Canadian French Bilingual Customer Success Specialist to develop and maintain customer relationships and provide support in both English and Canadian French.

Key Responsibilities

• Consults on part solutions across platforms and maintains fluency in product lines
• Educates clients on product usage and tracks customer utilization metrics to enhance satisfaction
• Identifies upsell opportunities and engages with at-risk customers to improve performance

Required Qualifications

• An associate degree or equivalent work experience related to key responsibilities
• At least 2 years of experience in customer success, onboarding, or sales roles
• Fluency in English and Canadian French, both written and spoken
• Strong organizational skills with the ability to manage responsibilities effectively
• Experience working in a remote environment with a flexible and adaptable approach