Bilingual Customer Success Specialist

Job Summary

Connecting with families navigating dementia care, the full-time Bilingual Customer Success Specialist will guide them through onboarding, manage referral intake, and serve as a liaison to enhance the member experience in a remote setting.

Key responsibilities:

• Guide families through the onboarding process, ensuring they feel supported from day one
• Manage referral intake by uploading documentation and maintaining proactive communication with patient-caregiver dyads
• Serve as a responsive liaison through phone and email, collaborating across departments to elevate the overall member experience

Required qualifications:

• Bilingual in English and Spanish
• At least four years of healthcare-related customer service experience
• Experience enrolling patients into a digital health program and scheduling their appointments
• Strong interpersonal skills with a passion for connecting with others
• Meticulous organizational skills and attention to detail