Bilingual Customer Support Advisor

Job Summary

A company is looking for a Customer Support Advisor US (Phone) - Bilingual English/Spanish.

Key Responsibilities

• Provide assistance and respond to inquiries from US-based business customers through phone and email
• Resolve issues on the first contact and maintain accurate records of all interactions via CRM
• Report critical issues to the technical support team and provide feedback regarding service concerns

Required Qualifications

• Customer service and/or technical support experience, preferably with technology/SaaS companies
• Fluency in English and Spanish
• Proven ability to manage high-volume customer interactions while maintaining quality
• Strong technical aptitude and ability to adapt quickly to challenging situations
• Knowledge of Windows, iOS, Android, web browsers, and GSuite