Bilingual Customer Support Advisor

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Support Advisor will provide exceptional phone support to US-based business customers, managing inquiries, resolving issues, and maintaining accurate records in a remote work environment.

Key responsibilities

• Assist US-based business customers through inbound and outbound phone calls, offering technical support and education for the app
• Handle email inquiries and manage a high volume of calls while maintaining quality service
• Resolve issues on the first contact and report critical issues to the technical support team

Required qualifications

• Customer service and/or technical support experience, preferably with technology/SaaS companies
• Fluency in English and Spanish
• Proven ability to manage high-volume customer interactions while maintaining composure
• Strong technical aptitude and adaptability to challenging situations
• Knowledge of Windows, iOS, Android, web browsers, and GSuite