Bilingual Customer Support Advocate

Job Summary

A company is looking for a Premier Service Advocate (Spanish Speaking).

Key Responsibilities

• Partner with Spanish pros and customers to provide tailored solutions
• Handle 30-40 consultations daily via phone, SMS, or chat to resolve inquiries
• Maintain high-performance metrics and identify areas for improvement

Required Qualifications

• Bilingual and professional Spanish proficiency
• 2+ years of experience in a customer service role, preferably in a call center
• Self-motivated and detail-oriented
• Proven history of meeting attendance and performance expectations
• Bonus: Fluency in Portuguese in addition to Spanish