Bilingual Customer Support Associate

Job Summary

A company is looking for a Customer Support Bilingual Associate Spanish.

Key Responsibilities

• Provide empathetic and accurate assistance to customers through inbound calls and emails, resolving inquiries effectively
• Guide customers in using the product and troubleshoot technical issues while tracking complaints to enhance customer experience
• Understand the product thoroughly and identify areas for workflow improvement and communication between departments

Required Qualifications

• High School Diploma or GED
• 1+ years of call center support experience or fulfillment of departmental promotional criteria
• Ability to pass the bilingual assessment