Bilingual Customer Support Associate

Job Summary

A company is looking for a Bilingual Customer Support Associate I.

Key Responsibilities

• Manage a steady volume of inbound customer inquiries through phone, live chat, and email
• Utilize bilingual skills to assist English- and Spanish-speaking customers
• Work cross-functionally to resolve customer issues and provide exceptional service

Required Qualifications

• Fluency in both English and Spanish (written and verbal) is required
• 1+ years of experience in a customer-facing role preferred or relevant college experience
• Passion for serving customers
• Strong organizational skills to manage multiple tasks effectively
• Ability to remain composed in high-stress situations