Bilingual Customer Support Associate

Job Summary

Bilingual Insurance Healthcare Customer Support Associates - Spanish-English will work remotely to assist customers by answering inquiries, conducting research to resolve issues, and ensuring compliance with HIPAA guidelines, all while contributing to an exceptional customer experience.

Key responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Maintain patient privacy in accordance with HIPAA guidelines

Required qualifications

• Bilingual in English and Spanish
• 6 months or more of customer service experience
• High school diploma or equivalent
• 15 mbps)
• Integrity to follow HIPAA guidelines