Bilingual Customer Support Consultant

Job Summary

A company is looking for a Customer Support Consultant (fluent in German and English) to provide remote support services.

Key Responsibilities

• Deliver outstanding customer support via emails and calls
• Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
• Collaborate with internal teams to ensure efficient issue resolution

Required Qualifications

• Fluency in German and English (C1 or higher), both spoken and written
• At least 6-12 months of experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)