Bilingual Customer Support Consultant

Job Summary

Fluent in both French and English, the full-time Bilingual Customer Support Consultant will manage customer inquiries by answering 50-70 calls daily, providing solutions every 5 minutes, and serving as a liaison between customers and IDEXX laboratories in a remote setting.

Key responsibilities

• Act as the primary contact for customers, addressing questions and resolving issues primarily over the phone
• Provide and clarify lab test results, coordinate follow-up tests, and assist with sample pickup and delivery
• Maintain effective communication and ensure timely responses to customer inquiries

Required qualifications

• Fluency in both French (preferably Quebecois) and English
• Proven experience in providing exceptional customer service over the phone
• Associate's or Bachelor's degree in a computer-related or scientific discipline, or equivalent experience
• Strong computer and technical skills, with the ability to learn quickly
• Experience in a veterinary practice, laboratory setting, or contact center environment preferred