Bilingual Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (English/Spanish).

Key Responsibilities

• Complete CSR I certification program within 10 weeks and achieve CSR II certification within 2 years
• Provide professional support to customers via chat, email, and phone, while meeting service level agreements
• Document customer interactions accurately in Salesforce and collaborate with internal teams to resolve concerns

Required Qualifications

• High School Diploma or GED
• 1+ year of service experience, preferably in customer support or a call center environment
• Bilingual in English and Spanish
• Tech-savvy with the ability to learn and adapt to new technology
• Experience with Salesforce or similar CRM preferred