Bilingual Customer Support Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative - Freelance, Remote.

Key Responsibilities

• Provide technical support for digital card activation, setup, and troubleshooting
• Handle customer inquiries through email, live chat, and phone support
• Assist customers with account management and product education on digital business card features

Required Qualifications

• Native or near-native proficiency in Korean and English
• Minimum 2 years of customer support experience
• Experience with technical product support and familiarity with CRM systems
• Proven ability to understand and explain tech-heavy products
• Must have a reliable computer setup and internet connection for remote work