Bilingual Customer Support Representative
Job Summary
A company is looking for a Bilingual Customer Service Representative - Freelance, Remote.
Key Responsibilities
- Provide technical support for digital card activation, setup, and troubleshooting
- Handle customer inquiries through email, live chat, and phone support
- Assist customers with account management and product education on platform features
Required Qualifications
- Native or near-native proficiency in Korean and English
- Minimum 2 years of customer support experience, particularly in technical product support
- Familiarity with CRM systems and B2B customer service
- Proven ability to understand and explain complex technical concepts
- Must have a reliable computer setup and quiet workspace for remote work
COMPLETE JOB DESCRIPTION
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Company Overview
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