Bilingual Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to assist restaurant owners with inquiries and issues.

Key Responsibilities

• Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and collaborate with the team on Slack

Required Qualifications

• Customer-facing support experience, preferably at a software company
• Fluent Spanish and English speaker with excellent communication skills in both languages
• A designated work from home area with high-speed internet
• Experience working in a fast-paced environment
• Experience with a telephony system such as Talkdesk or RingDNA