Bilingual Customer Support Representative

Job Summary

A company is looking for a Bilingual Customer Support Representative who will provide technical support and troubleshooting for customers.

Key Responsibilities

• Identify, research, and resolve technical and end-user application issues
• Educate and coach customers on best practices for using products and services
• Document all customer interactions and research in Salesforce (CRM)

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of customer service/contact center experience
• Bilingual in Spanish and English
• General automotive knowledge
• Experience troubleshooting hardware, software, and network-related issues