Bilingual Customer Support Representative

Job Summary

Bilingual Customer Support Representative, a full-time position responsible for providing technical support and troubleshooting for customers, operating remotely during M-F, 8AM - 5PM EST.

Key Responsibilities

• Identify, research, and resolve technical and end-user application issues
• Educate and coach customers on best practices for using products and services
• Document all customer interactions and maintain competitive product knowledge

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of customer service or contact center experience
• Bilingual in Spanish and English
• General automotive knowledge
• Experience troubleshooting hardware, software, and network issues