Bilingual Customer Support Representative

Job Summary

Providing exceptional support to international clients, the full-time Bilingual Customer Support Representative will manage customer inquiries, assist healthcare professionals, and collaborate with internal teams in a remote setting.

Key responsibilities

• Provide timely and accurate information to international customers and internal teams via various communication channels
• Manage a high volume of international customer accounts and resolve inquiries and issues promptly
• Document customer interactions and collaborate with internal teams to ensure customer needs are met effectively

Required qualifications

• Fluency in English and Spanish
• Two-year degree and/or a minimum of 4 years of related experience, with an undergraduate degree preferred
• Previous customer service experience, ideally in the healthcare, biotechnology, or diagnostics industry
• Proficiency in using CRM software and customer support tools
• Ability to work independently and as part of a global team