Bilingual Customer Support Specialist

Job Summary

A company is looking for a Bilingual Customer Service Representative - Freelance, Remote.

Key Responsibilities

• Provide technical support for digital card activation, NFC functionality, and CRM integration
• Handle customer inquiries primarily via email, with some live chat and phone support
• Assist customers with customizing digital landing pages and understanding platform analytics

Required Qualifications

• Native or near-native proficiency in Korean and English
• Minimum 2 years of customer support experience, particularly in technical product support
• Proven track record in B2B customer service and familiarity with CRM systems
• Ability to understand and explain complex technical products
• Must have a reliable computer setup and a quiet workspace for remote work