Bilingual Customer Support Specialist

Job Summary

A company is looking for a Bilingual Customer Support Specialist.

Key Responsibilities:

• Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization
• Address customer inquiries, provide clear claim determinations, and resolve issues with empathy and professionalism
• Accurately enter claim details, process transactions, and ensure timely, correct updates to customer records

Qualifications:

• High School diploma or equivalent, some college preferred
• Minimum 1 year of experience in a customer service and/or call center role; experience with high volume calls preferred
• Prior experience working in a remote environment is a plus
• Must be able to type a minimum of 30 WPM