Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist: Bilingual - English/Spanish.

Key Responsibilities

• Act as the first point of contact for customers via phone, email, and chat
• Respond to customer requests and resolve basic problems within defined standards
• Provide exceptional customer experience and thorough documentation of customer issues

Required Qualifications

• Fluency in both English and Spanish
• Excellent customer service attitude and team player
• Rental Industry or RMS experience preferred
• Ability to navigate multiple support channels effectively
• Project Management, technical aptitude, and analytical skills a plus