Bilingual Customer Support Specialist

Job Summary

A company is looking for a RTW Professional (Customer Support) - Bilingual Portuguese/English.

Key Responsibilities

• Deliver specialized support services to suppliers by resolving complex issues and managing service workflows
• Collaborate with internal teams to streamline processes and resolve inquiries related to billing, compliance, and onboarding
• Support onboarding and training of new representatives and participate in special projects for process improvement

Required Qualifications

• Fluency in Portuguese and English is required
• 3-5 years of experience in supplier support, customer service, or compliance operations
• Demonstrated expertise in customer support and document review workflows
• Completion of skill-based routing certifications and microlearning modules through onboarding programs
• Experience mentoring or training peers is a plus