Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - Bilingual (English/French).

Key Responsibilities:

• Provide inbound and outbound call support in both English and French, addressing customer inquiries and resolving issues
• Monitor live trips, manage disruptions, and communicate updates to customers and drivers
• Build and maintain positive customer relationships while adhering to company policies and documenting interactions

Required Qualifications:

• Fluent in both English and French
• 1-2 years of customer service or logistics coordination experience, preferably in transportation or hospitality
• Ability to remain calm and professional in fast-paced situations
• Strong organizational skills and multitasking abilities
• Willingness to adapt to changing priorities and learn new systems