Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional service and support to internal and external customers across multiple channels
• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems and maintain professional relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to adapt to change and manage time effectively
• Strong organizational skills and a passion for helping others