Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service and support through various communication channels
• Perform administrative functions within core systems and manage customer inquiries professionally
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to work effectively in a fast-paced environment and adapt to change
• Strong organizational skills and ability to multi-task in a multi-channel communication setting