Bilingual Customer Support Specialist

Job Summary

A company is looking for a Bilingual Customer Escalations Specialist.

Key Responsibilities

• Provide resolutions to customer queries via call, chat, or email in English and Spanish
• Ensure customer satisfaction and follow up on service resolutions as needed
• Educate customers on self-service solutions and escalate queries when necessary

Required Qualifications

• Proficiency in both English and Spanish
• Experience with common internet browsers and basic internet concepts
• Familiarity with Microsoft Office Suite preferred
• Ability to work independently and take initiative
• Flexibility with work schedule preferred