Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide exceptional customer service through various channels including phone, chat, and email
• Perform administrative tasks within core systems, such as managing service requests and password resets
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to work effectively under pressure and manage multiple tasks
• Strong organizational skills and a passion for providing exceptional customer service