Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide excellent customer service through various channels, ensuring timely and professional responses to inquiries
• Perform administrative functions within core systems and maintain professional relationships with customers and co-workers
• Enhance knowledge of company products and services to effectively assist customers and comply with policies and procedures

Required Qualifications, Training, and Education

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to adapt to change and work collaboratively in a fast-paced environment
• Strong organizational skills and the ability to manage multiple tasks effectively