Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various channels, including phone, chat, and email
• Perform administrative functions within core systems and maintain professional relationships with customers and co-workers
• Comply with company policies and enhance knowledge of products and services through continuous learning

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to adapt to change and work effectively under pressure
• Strong organizational skills and a passion for providing exceptional customer service