Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional service and support to internal and external customers across multiple channels
• Respond to customer inquiries via phone, chat, and email in a timely and professional manner
• Maintain professional relationships with customers and co-workers while managing time effectively

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to acquire new skills quickly and adapt to change positively
• Strong organizational skills and a passion for providing exceptional customer service