Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various communication channels, addressing inquiries accurately and professionally
• Perform administrative functions within core systems, including password resets and service requests
• Maintain professional relationships with customers and co-workers while managing time effectively to meet service standards

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to adapt to change and work effectively under pressure
• Strong organizational skills and a passion for providing exceptional customer service