Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours).

Key Responsibilities

• Provide exceptional service and support to internal and external customers across multiple channels
• Respond to inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems and maintain professional relationships with customers and co-workers

Required Qualifications

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to effectively manage time and productivity levels
• Strong organizational skills and the ability to multi-task in a fast-paced environment