Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) - Bilingual.

Key Responsibilities

• Provide exceptional customer service via telephone, chat, and email, ensuring timely and accurate responses
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional relationships with internal and external customers

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Ability to work in a multi-channel communication environment
• Preferred consideration for candidates with prior experience in customer support