Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.

Key Responsibilities

• Provide exceptional customer service through various channels, ensuring timely and accurate responses
• Perform administrative tasks within core systems, including managing service requests and maintaining customer relationships
• Comply with corporate policies and enhance job knowledge through continuous learning and collaboration

Required Qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish, with proficiency in speaking, reading, and writing
• Ability to adapt to change and handle difficult customer interactions professionally
• Strong organizational skills and ability to multi-task in a fast-paced environment